Help and support
Email support@onereceipt.co.za and tell us what you were doing and what happened. We reply by email. Never send us your password, a sign-in code or a full card number.
Questions about your personal information, or a request under POPIA, go to our Information Officer at privacy@onereceipt.co.za.
Signing in
- You sign in with a passkey: your face, fingerprint or screen lock. The app and the website use the same sign-in page.
- No passkey to hand? Under "No passkey to hand? Use your password", enter your email and password, then the code from your authenticator app, or one of your recovery codes.
- Lost your passkey? On the sign-in page, choose "Can't sign in?". We email you a link to set up a new passkey, which works after 24 hours; meanwhile we tell your signed-in phones and browsers, so nobody can take your account quietly. If you use the password fallback, the same link lets you choose a new password, with a code from your authenticator app or a recovery code.
- Lost access to your email as well? Recover your email address with its provider (Gmail, Outlook and so on) first, then use "Can't sign in?".
- One Receipt staff can't recover accounts or hand them to anyone, even with proof of identity. That keeps your receipts safe from anyone pretending to be you.
- To avoid all this, add a passkey on a second device, or set up the password fallback: Your account → Security.
Changing your email address
- Your account → Security → Email address. We send a link to the new address; your address changes when you open it.
- We tell the old address, which can undo the change for 7 days. Undoing it signs you out everywhere.
- Your receipts inbox address stays the same. Forward receipts to it from your new address.
Deleting your account
- In the app: Account → Delete account. On the website: Your account → Delete my account.
- You'll confirm with your passkey first, then type your email address.
- This removes your account and your Personal Space straight away, and it can't be undone. Receipts you shared with organisations stay with them.
- If you're the last Owner of an organisation, make someone else an Owner first.
- Want a copy first? On the website, Your account → Download my data.
- Records of payments for Plus (Tax Invoices and Credit Notes) are kept for five years, as tax law requires, then deleted.
Billing and refunds
- Plus is paid for only on the website, through Paystack. The apps don't sell it.
- You can cancel any time. Plus lasts to the end of what you've paid for; there are no part refunds.
- Asked within 7 days of your first payment, we refund it in full. Email support@onereceipt.co.za from your account's email address.
- Each payment and refund gets a Tax Invoice or Credit Note, by email and in your receipts.